Insurance Terms & Conditions

• Insurance coverage is limited to material losses or damages resulting from breakage / fire / water immersion / total loss.
• Insurance coverage is limited to new devices only, and compensation is granted once (partial damage or total loss) during the insurance period.
• The insurance period is 11 months starting from the date of order.
• The customer has the right to refund the insurance policy within 30 days from the date of order.

• Some products are not eligible for insurance coverage. The company reserves the right to cancel the insurance policy and refund its amount if purchased, without prior notice to or approval from the customer.
• The device is considered a total loss if the repair cost exceeds 60% of the insured value stated in the policy.
• The insured shall bear 35% of the repair invoice value for the product in case of partial repair, with a minimum of 500 EGP.
• The insured shall bear 40% of the device value stated in the insured purchase invoice in case of total loss. Compensation is not paid in cash, but rather with the same product or another product, and it is calculated at the market value at the time of the damage. Example: if a product is worth 10,000 EGP in the purchase invoice, if the product price is the same or higher, compensation is 60% of the invoice value; if it is less than 10,000 EGP, the 60% is calculated based on the current price of the product.

Final Discharge
• The device owner must sign a discharge after repair at the service centers, confirming receipt of the device, that it has no defects after repair, and that they will not claim against the insurance company under any circumstances.
• In case of total loss, all original accessories of the device must be provided and delivered; otherwise, the value of the missing accessories will be deducted based on the price of the accessories at the authorized agent at the time of reporting the incident (Cover – Sim card eject – Hands-free – Charger – Cable – Bundle / Gift – Catalog)
• The value of the gift will be deducted if it was included with the insured device.

Arbitration Terms
• Any dispute arising between the parties to the policy, whether in interpreting its provisions or applying its conditions, may be referred, based on mutual agreement and in accordance with the provisions of Law No. 2 of 1994 issuing the Arbitration Law in Civil and Commercial Matters.

Amendments
• Mobilaty reserves the right, at its sole discretion, to amend or update this insurance terms & conditions at any time. Continued use of the Website or App following such changes constitutes legal acceptance of the revised terms & conditions.